What is a Pre-Order or Presales?

A Pre-Order is an option we offer which allows you to purchase a product from our website before it is in stock and available for delivery. Pre-sales is the time period where a pre-order can be placed. Please note, Pre-order is only available on our online store.


We will ship Pre-Ordered products on the day that we receive the items in stock. We anticipate our stock to be available on the 20th of December 2019. You will be notified via e-mail once your item(s) are shipped.

Note* Sunshine Coast – Brisbane – Gold Coast – Surrounding Suburbs are guaranteed to receive their order within 48hours of stock availability.


You will be charged the full price of the product and shipping costs at the time of placing the Pre-Order (promotions and discounts apply as per the relevant campaign). We use Stripe and PayPal’s checkout services to securely process credit card information on our website.

The checkout services used on our website comply with the Payment Card Industry Data Security Standards (PCI DSS) to securely encrypt your credit card information.

Pre-Order Cancellations:

You can cancel your Pre-Order at any time before we have posted your order and receive a full refund. To cancel your order, please email your cancellation request and order number to


If you have any further enquiries, please get in touch with us at

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